At Demaxtore, we strive to ensure satisfaction for all transactions between global buyers and Turkish suppliers. Our Returns Policy is designed to provide clarity and assistance when handling returns or exchanges. Please review the following guidelines carefully.

1. Eligibility for Returns

  • Returns are accepted only for items that are defective, damaged, or not as described.
  • Custom-made or personalized items may not be eligible for returns unless the item arrives damaged or significantly different from the order specifications.
  • All return requests must be initiated within [Insert Time Frame, e.g., 14 days] of receiving the product.

2. Return Process

To request a return:

  1. Contact Us: Email our support team at [Insert Contact Email] or use the contact form on our website with your order details and reason for return.
  2. Approval: Once your request is reviewed, we will notify you of the approval or rejection of your return.
  3. Return Shipment: If approved, return the item to the specified address. Please ensure the item is securely packaged to avoid further damage.

3. Condition of Returned Items

  • Items must be returned in their original condition, unused, and with all packaging, labels, and accessories intact.
  • Products showing signs of wear, alteration, or damage caused by the buyer may not be eligible for a refund or replacement.

4. Shipping Costs

  • For Defective or Incorrect Items: Demaxtore or the supplier will cover the return shipping costs.
  • For Other Reasons: The buyer is responsible for return shipping fees, and the original shipping fee (if any) may not be refundable.

5. Refunds

  • Approved refunds will be processed within [Insert Time Frame, e.g., 7-14 business days] of receiving the returned item.
  • Refunds will be issued to the original payment method unless otherwise specified.
  • In the case of partial refunds or deductions for shipping, the details will be clearly communicated.

6. Exchanges

  • Exchanges are subject to product availability. If the requested item is not available, a refund or store credit may be offered.

7. Exceptions

  • Products classified as non-returnable, such as perishable goods, hazardous materials, or clearance items, cannot be returned.
  • Disputes regarding the quality or authenticity of a product will follow the supplier’s terms and conditions.

8. Contact Us

For any questions or assistance with returns, please contact:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Phone]
  • Address: [Insert Company Address]

We value your trust and aim to make every transaction smooth and worry-free.